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Refund Policy

Effective Date: 01/01/2023

At Carpentry Solutions, we take pride in delivering high-quality carpentry and construction services. Your satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be issued.

1. Deposits

A deposit is typically required to confirm bookings and secure materials. Deposits are non-refundable unless:

  • The project is cancelled by Carpentry Solutions, or

  • You cancel the job with a minimum of 14 days’ notice prior to the agreed start date, and no materials have been purchased or work commenced.

2. Custom Work

Due to the nature of custom carpentry, including made-to-measure items or bespoke joinery:

  • Refunds are not available once materials have been ordered or custom work has commenced.

  • If there is a fault or defect in our workmanship, we will work with you to resolve the issue through repair, replacement, or partial refund as appropriate.

3. Change of Mind

We do not offer refunds for change of mind once work has started or materials have been ordered. Please ensure you are fully satisfied with the quote and project details before confirming the job.

4. Cancellations

Cancellations must be made in writing (email is acceptable). Refunds for cancellations will be assessed based on:

  • How much work has already been completed

  • Whether materials have been ordered or used

  • How much notice is provided before the scheduled start date

5. Unsatisfactory Work

If you are not satisfied with the quality of our work:

  • Please notify us within 7 days of job completion

  • We will assess the issue and, where reasonable, offer to repair or rectify the work at no extra cost

  • Refunds may be considered only after all reasonable efforts to rectify the issue have been made

6. Contact Us

For any questions regarding this Refund Policy or to discuss a concern with your project, please contact:
 

Carpentry Solutions
Email: support@carpentrysolutionsmelbourne.com
Phone: 0432 283 461
 

We are committed to providing fair and reasonable outcomes in line with the Australian Consumer Law.

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